Refund policy

Refund & Return Policy

At Lux Home, every plaque is custom-made to your specifications. Because each order is personalized exclusively for you, we kindly ask that you carefully review all customization details before completing your purchase.

By placing an order, you acknowledge that you have reviewed and approved all personalization details before production begins.

30-Day Policy

If your order arrives damaged, defective, or contains a personalization error caused by Lux Home, please contact us within 30 days of the delivery date.

At our discretion, we will provide a replacement, repair, refund, or another appropriate solution at no additional cost.

To help us resolve your claim as quickly as possible, please include:

  • Your order number
  • Clear photos showing the issue
  • A brief description of the problem

Claims submitted more than 30 days after delivery may not be eligible for replacement, refund, or any other remedy.

Personalized Products

Because every plaque is made exclusively for you, we cannot accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect personalization submitted by the customer (including spelling, house numbers, names, addresses, or any other customization details)
  • Orders that have been produced exactly as submitted during checkout
  • Minor differences in color, finish, or appearance that may occur due to screen settings, lighting, or the handcrafted nature of the product

Customers are solely responsible for ensuring that all personalization details are accurate before placing an order.

Damaged, Defective or Incorrect Orders

If your order arrives:

  • Damaged during shipping
  • Defective
  • Manufactured incorrectly
  • Personalized differently from the information you submitted due to an error on our part

Please contact us within 30 days of delivery.

After reviewing your claim, we will determine the most appropriate solution, which may include a replacement, repair, refund, or another suitable resolution at no additional cost.

Non-Covered Situations

This policy does not cover:

  • Normal wear and tear
  • Damage caused by misuse, neglect, improper installation, accidents, or modifications after delivery
  • Damage resulting from weather conditions beyond the product's intended use
  • Cosmetic damage occurring after successful delivery
  • Incorrect personalization provided by the customer

Cancellations & Order Changes

Since every order is made specifically for you, production begins shortly after an order is placed.

Orders may only be cancelled or modified before production has started.

Once production has begun, we may no longer be able to accept cancellations, modifications, or refunds due to the personalized nature of the product.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Contact Us

If you have any questions regarding your order or need assistance, we're here to help.

Email: luxhomesupport@gmail.com