Terms of service
TERMS OF SERVICE
Last Updated: 10/07/2026
Welcome to Lux Home.
This website is operated by Ecomyra Tech SL, trading under the brand name Lux Home. Throughout these Terms of Service, “Lux Home”, “we”, “us” and “our” refer to Ecomyra Tech SL.
By accessing our website or placing an order, you agree to be bound by these Terms of Service, together with our Refund & Return Policy, Shipping Policy, Privacy Policy and any other policies available on our website.
If you do not agree with these Terms, please do not use our website or purchase from us.
1. COMPANY INFORMATION
Company name: Ecomyra Tech SL
Trading name: Lux Home
Tax ID / CIF: B26797985
Email: luxhomesupport@gmail.com
2. ELIGIBILITY
By using our website or placing an order, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian.
3. PRODUCTS
Lux Home sells personalized home products, including custom house plaques and related accessories.
We make every effort to display our products as accurately as possible. However, colors, finishes, textures and appearance may vary slightly due to screen settings, lighting conditions, photography, production processes or the nature of the materials used.
We reserve the right to modify, update or discontinue any product at any time without prior notice.
4. PERSONALIZED ORDERS
All personalized plaques are made according to the information submitted by the customer during checkout, including house numbers, street names and any other customization details.
Customers are responsible for ensuring that all personalization details are correct before placing an order.
Because every personalized product is made exclusively for the customer, we cannot accept returns, exchanges or refunds due to change of mind or incorrect customization provided by the customer.
Once production has started, we may no longer be able to cancel, modify or refund the order.
5. ORDER CONFIRMATION
After placing an order, you will receive an order confirmation email.
This email confirms that we have received your order, but it does not guarantee final acceptance. We reserve the right to cancel or refuse any order in cases including, but not limited to, suspected fraud, payment issues, pricing errors, stock issues or incorrect product information.
6. PRICES AND PAYMENT
All prices are displayed in the currency shown at checkout.
We reserve the right to change prices, offers, discounts and promotions at any time without prior notice.
Payment must be completed in full before an order is processed.
Any applicable taxes, customs duties, import fees or local charges are the responsibility of the customer unless otherwise stated at checkout.
7. SHIPPING
Orders require 1–3 business days for processing at our warehouse, plus up to 3 additional business days for customization, as each plaque is made to your exact specifications.
Estimated worldwide shipping and delivery time is 6–10 business days, depending on your location.
Shipping times are estimates only. Delays caused by carriers, customs, weather, high demand, incorrect shipping information or circumstances beyond our control are not the responsibility of Lux Home.
Customers are responsible for providing a complete and accurate shipping address. Lux Home is not responsible for orders delayed, lost or returned due to incorrect or incomplete address information provided by the customer.
8. RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund & Return Policy.
Because every plaque is made exclusively for you, we cannot accept returns due to a change of mind or incorrect customization provided by the customer.
However, if your order arrives damaged, defective or with an error in the personalization caused by us, we will, at our discretion, provide a replacement, repair, refund or another appropriate solution at no additional cost.
Customers must contact us within 30 days of delivery to report any issue.
Claims submitted after 30 days from the delivery date may not be eligible for replacement, refund or any other remedy.
9. WARRANTY
Lux Home may offer a limited product warranty against manufacturing defects.
This warranty does not cover normal wear and tear, misuse, improper installation, accidental damage, modifications, damage caused after delivery or damage caused by use outside the product’s intended purpose.
Warranty claims must be supported with clear photos, order details and a description of the issue.
10. CANCELLATIONS AND ORDER CHANGES
Cancellation or modification requests must be made as soon as possible after placing an order.
Because personalized production begins shortly after purchase, we cannot guarantee that changes or cancellations will be possible.
Once production has started, cancellations, modifications or refunds may no longer be possible.
11. CUSTOMER RESPONSIBILITIES
By placing an order, you agree to:
- Provide accurate personal, shipping and payment information.
- Review all personalization details before completing your purchase.
- Use the product only for its intended purpose.
- Follow any installation or care instructions provided.
- Contact us promptly if there is an issue with your order.
12. INTELLECTUAL PROPERTY
All content on our website, including logos, product images, graphics, videos, text, designs, branding and other materials, belongs to Lux Home or its respective owners.
You may not copy, reproduce, distribute, modify, sell or use any content from our website without our prior written permission.
13. PROHIBITED USES
You agree not to use our website:
- For any unlawful purpose.
- To violate any applicable laws or regulations.
- To submit false or misleading information.
- To interfere with the security or operation of the website.
- To attempt fraudulent purchases or unauthorized transactions.
- To copy or misuse our intellectual property.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Lux Home shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from your use of our website, products or services.
Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.
Nothing in these Terms limits any legal rights you may have under applicable consumer protection laws.
15. FORCE MAJEURE
Lux Home shall not be responsible for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, customs delays, carrier delays, supply chain disruptions, government actions, war, civil unrest or technical failures.
16. THIRD-PARTY SERVICES
Our website may use third-party services, including payment processors, shipping providers, analytics tools and marketing platforms.
We are not responsible for the actions, policies or services of third-party providers.
17. PRIVACY
Your personal information is handled according to our Privacy Policy.
By using our website, you agree to the collection and use of your information as described in that policy.
18. CHANGES TO THESE TERMS
We reserve the right to update, modify or replace these Terms of Service at any time.
Changes will become effective once published on our website.
Your continued use of the website after any changes means that you accept the updated Terms.
19. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Spain.
Any disputes arising under these Terms shall be subject to the jurisdiction of the competent courts of Spain, unless otherwise required by applicable consumer protection laws.
20. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Ecomyra Tech SL
Trading as Lux Home
CIF: B26797985
Email: luxhomesupport@gmail.com