Shipping policy
Shipping Policy
At Lux Home, every plaque is custom-made specifically for your home. Because each order is personalized, please allow time for processing, customization, and shipping.
Free Worldwide Shipping
We are happy to offer free worldwide shipping on all orders.
Order Processing & Customization
Due to high demand, orders require 1–3 business days for processing at our warehouse. Since every plaque is made to your exact specifications, customization may require up to 3 additional business days before your order is ready to ship.
Please note that processing and customization times are separate from shipping times.
Estimated Shipping Time
Estimated worldwide shipping and delivery time is 6–10 business days, depending on your location.
Delivery times may vary slightly during peak seasons, holidays, customs inspections, carrier delays, or local delivery disruptions.
Order Tracking
Once your order has been processed, customized, and shipped, you will receive a confirmation email with your tracking information when available.
Please allow a short period for tracking details to update after your order has been dispatched.
Incorrect Shipping Information
Please make sure all shipping details are correct before placing your order. Lux Home is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once your order has started processing, customization, or shipping.
Custom Orders
Because Lux Home plaques are personalized, each order is made specifically for the customer. This means production cannot be rushed beyond the required processing and customization period.
Need Help?
For any questions or inquiries about your order, feel free to contact us at:
We’re always happy to help.